Job Description

Customer Service Executive
Location: Northampton
Hours: Monday to Friday, 9:00am - 5:00pm (35 hours/week, 1-hour unpaid lunch)
Salary: 25,000-26,000
Contract Type: Customer Service Executive
Are you a proactive and detail-oriented individual with a passion for delivering exceptional customer service? We're looking for a Customer Service Executive to play a pivotal role in supporting both B2B and B2C operations.
? Key Responsibilities

• Process orders from B2B and B2C customers with accuracy and efficiency
• Generate and dispatch invoices for B2B clients
• Handle returns and refunds across both customer segments
• Liaise with internal teams, including Accounts, to support credit control and new account setup
• Respond to customer queries via phone, email, and website
• Create and maintain reports for the Sales Team
• Coordinate event order logistics with internal teams and our 3PL to ensure timely delivery of samples
• Perform general office duties such as filing and administrative support
• Provide cover for colleagues during absences and assist with staff training when required
• Maintain regular communication with our outsourced warehouse regarding order status, packing, and other logistics

? Knowledge & Experience

• Previous experience in a customer service role
• Familiarity with finance and management software SAGE 200 desirable but not essential

? Skills & Attributes

• Excellent communication skills, both written and verbal
• Confident liaising across all levels of the organisation
• Strong organisational skills and ability to multitask
• High attention to detail
• Proficient in PC usage and general office software

? Interested? Apply today!
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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Skills Required