Job Description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.


An exciting Fixed Term opportunity to join Ayvens as we continue with our integration plans. Proposed duration is 12 Months. Do you have Customer Service experience , are you looking for an interesting yet challenging role? Then this may be just for you!

Key Purpose

Provide clear and accurate service and support to our customers Manage customer queries and requests through both email and telephone calls to a successful and timely resolution Deliver a professional and engaging 'front of house' service to our customers and external contacts

Primary Responsibilities

Manage incoming calls and emails from drivers, fleet contacts and franchisee partners Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution Provide timely and accurate information to our customers to minimise queries and complaints Deliver client specific tasks and processes within agreed SLAs Utilise all tools & systems provided by LeasePlan and its suppliers Build rapport and confidence within our customer base

Skills, Experience & Background

Experience of working within customer facing environment Ability to deal calmly and professionally with customers on the telephone Evidence of a strong work ethic & Resilience Ability to show empathy and support to customers Good standard of education indicative of an ability to learn and retain information Excellent communication skills, both written and verbal with the ability to engage and influence conversation Experience of working within a regulated customer service would be advantageous however not essential

What we offer

Generous contributory pension scheme


25days holiday, in addition to bank holidays (pro rata)

Volunteering days to assist in charity work


Sustainability Initiatives


Holiday buy / sell (subject to conditions)


Employee Referral Scheme


Subsidised onsite catering


EV charging points (cost associated), bike storage, shower & changing facilities and car parking


Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn't exactly align, we would encourage you to apply regardless! What's the worst that can happen?!

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.


At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.


Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.


* ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.