Job Description

Customer Service Executive - Southampton - free parking on site - Monday to Friday in the office - full time hours - 25,000 - 27,000
Are you passionate about delivering outstanding customer service and thrive in a fast-paced, collaborative environment? We're looking for a proactive and enthusiastic individual to join a thriving team, working closely with an External Sales Manager to ensure their customers receive the highest level of support and care. This is a fantastic opportunity to become an integral part of a friendly, professional team where your contributions truly make a difference.
Key Responsibilities:

• Act as a vital link between their customers and internal departments, ensuring smooth communication and service delivery.
• Process customer orders with accuracy and efficiency.
• Proactively manage customer expectations and anticipate their needs.
• Handle incoming calls and enquiries with a warm, professional manner.
• Maintain accurate and up-to-date customer records.
• Monitor and manage customer stock levels.
• Provide support and cover during team absences due to annual leave or illness.

What We're Looking For:

• A quick learner who adapts easily to new systems and processes.
• Confident with IT tools including Outlook, Excel, and Word.
• Self-motivated and able to work independently.
• Friendly, polite, and professional, especially over the phone.
• Reliable, punctual, and well-organised.
• Calm under pressure and able to thrive in a busy environment.
• A natural problem solver who takes initiative.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Skills Required