Job Description

Join Our Growing Team as a Customer Service Executive!

Location:

Watlington, Oxfordshire

Hours:

Full-Time, Monday to Friday, 8:30am - 5:30pm

Contract:

Permanent

About Garden Trends

At Garden Trends, we're passionate about helping people create beautiful, functional outdoor spaces they can enjoy all year round. As a leading multi-channel retailer in the garden and leisure industry, we specialise in premium barbecues, outdoor kitchens, garden furniture and seasonal lifestyle products. With a strong presence both online and in our Moss End showroom, we're proud to offer top-quality products and exceptional customer service.

The Role

We're on the lookout for a proactive and enthusiastic

Customer Service Executive

to join our vibrant team. If you thrive in a fast-paced environment, love solving problems, and have a natural flair for great customer care, we'd love to hear from you.

Key Responsibilities

Be the first point of contact for customers via phone, email and live chat Handle enquiries around sales, orders, deliveries and returns with professionalism and care Process orders, returns, and refunds efficiently Assist with day-to-day admin tasks and support the wider team where needed

What We're Looking For

Experience in a customer service, admin or office-based role A confident communicator with strong verbal and written English skills Comfortable using computers and handling multiple systems (we'll train you!) Naturally organised, logical and detail-oriented Positive, adaptable and ready to pitch in where needed

Why Join Us?

Work for a trusted and growing brand in the garden and leisure sector Be part of a supportive, friendly team where your ideas are welcomed Gain experience in both e-commerce and retail sectors Staff discount and product training included
If you're ready to bring your skills to a company that values passion, teamwork and excellent service, apply now and grow your career with Garden Trends.

Job Type: Full-time

Pay: 26,000.00 per year

Application question(s):

Are you able to commute to our office in Watlington OX49 5EQ on a daily basis Are you looking for a full time permanent job. Do you have your own means of transport? There is no public transport to our offices in Watlington.
Experience:

customer service: 1 year (required)
Work Location: In person