Job Description

Customer Service Executive - Keep Our Customers Happy and Orders Moving at Apprintable

We're

Apprintable

- a lean, creative print studio in

Wembley, North West England

, known for fast turnaround, high-quality work, and a culture built on continuous improvement. We work with big brands like

Jagermeister

,

Boom Battle Bar

, and

Live Nation

, and we support a high volume of B2C customers who need clear communication, quick answers, and a smooth experience from start to finish.

We're looking for a

Customer Service Executive

to join our team full-time on-site. You'll report directly to the

Sales Manager

and be the first point of contact for new and existing customers. You'll also help keep the order board moving, manage stock and purchasing, and resolve delivery or product issues when they come up.

What You'll DoCustomer Communication

Handle incoming enquiries via phone, email, and live chat. Provide clear, friendly, and professional responses. Guide customers through product options, artwork requirements, and order processes -- full training provided.

Order Management

Monitor order progress on ClickUp. Spot delays early, flag issues, and help keep orders moving.

Stock & Purchasing

Order stock when needed and raise purchase orders. Track supplier progress and follow up on late or missing items. Keep the team updated on supplier issues.

Complaints Handling

Manage customer complaints calmly and professionally. Investigate issues, gather information, and propose solutions. Work with internal teams (production, finishing, dispatch) to resolve problems quickly. Contribute to ongoing improvements in how we handle issues.

Logistics Support

Book couriers for ad hoc orders. Raise courier or logistics claims when deliveries go wrong. Investigate delivery disputes or damaged items. Liaise with carriers and internal teams to close the loop with the customer.

About You

Experience in customer service or operations support (print experience helpful but not essential -- full training provided). Clear written and verbal communication. Patient, professional, and comfortable during busy periods. Highly organised and able to track multiple enquiries at once. Confident using digital tools (ClickUp, Google Workspace, QuickBooks, courier platforms). A proactive problem-solver who fixes issues early. Someone who cares about quality and wants customers to have a smooth experience from start to finish.

Why Apprintable?

Work inside a fast-paced, creative print studio. Direct access to the Sales Manager and production teams for quick decision-making. A culture built on rapid iteration and continuous improvement -- everyone is encouraged to make things easier and more efficient. Opportunities to learn how modern print production works and grow into more responsibility over time.

Ready to join a growing team and help us deliver an amazing customer experience every day?

Send us your CV and let's get started.

Job Types: Full-time, Permanent

Pay: 28,000.00-31,000.00 per year

Ability to commute/relocate:

Wembley HA0 1QG: reliably commute or plan to relocate before starting work (required)
Work Location: In person