Job Description

Are you passionate about delivering exceptional customer experiences? We are looking for a dedicated and professional Customer Service Executive to support with client order processing and maintain long-term relationships.
Benefits

• Salary: 21,000 - 24,000
• Full time, hours 9-5pm Monday to Friday
• Permanent, full-time position
• Remote working
• 25 days holiday + bank holidays + extra day's holiday for each year of service
• Your birthday off as Holiday
• Pension scheme
• Inclusive and supportive company culture
• Opportunity to work with an innovative organisation
• Generous benefits package, including an annual bonus

Responsibilities

• Maintain long-term relationships by delivering excellent customer service.
• Fully utilise ERP and CRM systems to enhance the customer experience.
• Manage customer orders, invoicing, and accurately record information.
• Collaborate with colleagues to ensure they have the information needed to maximise sales.
• Take ownership of customer queries, proactively liaising with internal and external teams to resolve issues.
• Provide troubleshooting support and strive for first-time resolution with accountability and urgency.
• Consistently deliver outstanding customer service and foster a "one team" attitude.

Qualifications

• A proven background in delivering exceptional customer experiences within a Business-to-Business (B2B) environment.
• Demonstrated ability to account manage customers in a service-focused role.
• Strong problem-solving skills and the determination to overcome challenges.
• Excellent communication skills, both verbal and written, to build strong customer rapport.
• A passion for taking accountability for your actions and achieving goals.
• Exceptional attention to detail and a commitment to accuracy.

If you are ready to take the next step in your career and contribute to a thriving organisation, we encourage you to apply today!
We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.
INDCH
Share this job
Consultant
Gemma Bulmer
+441904629009
Similar jobs
Location: Wetherby, UK
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: GBP 27,000.00
Job ID: 71396
Location: York, UK
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: GBP 27,000.00
Job ID: 63363
Location: York, UK
Job type: Temporary
Emp type: Full-time
Pay interval: Hourly
Pay rate: GBP 12.54
Job ID: 70395
Location: York, UK
Job type: Permanent
Emp type: Part-time
Salary type: Annual
Salary: GBP 30,000.00
Job ID: 69768
Contact us

• Charterhouse Recruitment

Loading...
Loading...
Loading...
Loading...
Loading...
x
Our use of cookies
We use necessary cookies to make our site work. We'd also set analytics cookies to help us improve it. Using this tool will set a cookie on your device to remember your preferences.
Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Skills Required