Job Description

Customer Service Executives
Location: Remote working
Training: Remote but first week & 4th week are based at Birmingham training centre
Hours: Monday to Friday 9-6pm (9am - 5.30pm or 9.30am - 6pm)
Start date: 27th October or the 3rd of November
End date: End of January 2026
Contract Details: Temporary
Pay rate: 12.21 per hour
About Our Client:
Our client is a leading insurance company that believes in delivering exceptional customer service. They pride themselves on providing quality solutions and support to valued customers in the insurance industry. With a positive and collaborative work culture, our client is dedicated to ensuring both customer satisfaction and employee success.
Responsibilities:

• Resolve customer queries and provide prompt solutions via telephone and email

• Collaborate with colleagues, managers, and other teams to ensure timely customer resolutions

• Manage inbound customer enquiries, adhering to service level agreements (SLAs)

• Record customer interactions accurately and follow up on associated tasks until they are resolved

• Liaise with internal teams to gather information and address complaints effectively

• Deliver excellent customer service, maintaining a positive and empathetic approach

Essential (Knowledge, skills, qualifications, experience):

• Proven experience in a customer service role, preferably in the insurance industry

• Excellent communication skills, both verbal and written

• Strong problem-solving abilities and the ability to handle conflicts diplomatically

• Attention to detail and organisational skills

• Familiarity with using customer service systems and data entry

• Ability to work collaboratively in a team environment

Desirable (Knowledge, skills, qualifications, experience):

• Knowledge of insurance products and services

• Previous experience in handling inbound and outbound calls

• Understanding of regulatory requirements related to customer handling

Technologies:

• Proficiency in using customer service systems and software

• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)

Do not miss this exciting opportunity to join our client's dedicated and dynamic customer service team.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Skills Required