Job Description

Overview
Customer Service Expert
Start Date: 10/11/2025
Salary: 25,396.80 (12.21 per hour)
Contract: Full time: 40 hours per week (HYBRID- 3 days on site and 2 days at home per weeK)
Hours: Monday - Friday 08:00 - 21:00 / Saturday & Sunday 08:00 - 20:00 (5/8 weekends)
Who are we? We are the voice of our clients.
We are a global outsourcing Contact Centre located in the heart of Manchester city centre, with a reputation for hard work, outstanding results, and for simply being "a great place to work".
What do we do? We provide fantastic service and great careers.
We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We do this by telephone, email, web chat, white mail and social media interactions. We develop our teams and provide some fantastic opportunities for progression. If you want a career, you can make it happen. We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award winning training programmes and exceptional training teams are on hand to help to make this happen.
What role is available? Customer Service & Claims Advisor bound calls from customers who are wanting to make a claim on their mobile phone insurance.

• Handling inbound calls from customers wishing to make an insurance claim.
• You will support your customer through the process, assisting with fresh claims, updates, general enquiries and perhaps cancelling policies if required.
• By following set questions on your PC, you will talk your customer through a step by step process to determine the options available to them.

What does an average day look like? Now there's a question!

• You will start your day signing into your systems to make sure you are ready to take your first call of the day.
• You will talk to a variety of customers and support them by provide a positive experience on every call.
• Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.
• Lunch breaks- so you can have a good natter with your colleagues or go and stretch your legs with a walk round Piccadilly Gardens or even better some well-deserved retail therapy in Manchester Arndale on the days you are in the office!

What do we need from you? People skills and confidence in your PC skills!

• A good attitude and the ability to interact with lots of different people.
• Computer skills, and the ability to navigate with ease.
• Flexibility, great attendance and good time keeping to make sure your available for our customers.

Values we look for you to have
Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
Collaboration- You enjoy working with others and you like working as a team player.
Communication- You can speak and write clearly and in a confident manner.
Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
Critical Thinking- You are able to think logically when making decisions.
Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will we give you? Well there's plenty, where do we start?

• 2 weeks of classroom-based training (paid of course), once complete you will go out on to the call floor. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
• Days away from your desk to support in the local community, visiting the local dogs home is our personal favourite.
• We have a Sports and Social committee who arrange and run fun activities on and off site, such as Gung Ho at Heaton Park and local quiz nights.
• There is always free food and drink on the go in the office; Pizza, chocolates, sweets - You name it!

Anything else that we have to offer? Always, and just to name a few

• Perks at Work - Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness - up to 10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards - For the best of the best
• Refer-A-Friend earns up to 1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress - Here to support TP journey

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Where do you sign up? Right here!!

Skills Required