Job Description

Customer Service Handler (FNOL)

Chester (9am - 5:30pm, Mon-Fri)

25,000

As an award-winning company, Proximo are an industry leading claims management and credit hire company based in Chester. We are the UK's largest provider of replacement specialist and adapted vehicles. We work hard each day to ensure that when a vehicle is off the road, we can source a replacement so that those who require their independence and mobility, can keep it.



We are currently on the lookout for a driven Customer Service Handler, who will be responsible for providing FNOL (First Notice of Loss) services to key Proximo customers.





The main function of our First Notification of Loss Team is to handle accidents that aren't the fault of the customer and pass them on to our claims onboarding team. For this position, you'll need to be curious, enjoy helping customers, and be proactive in solving problems.

Key Responsibilities:

Make sure all incoming calls are answered promptly, in line with our agreed service times. Help the team by accurately recording new claims and ensuring all relevant information is captured to maximise non-fault referrals. Handle calls professionally, following phone scripts to maintain a polite and efficient conversation.

What we're looking for:

Strong empathy and excellent communication skills. Confidence in speaking with customers and other contacts. Interest or experience in the vehicle industry is a plus. Knowledge of the hire business is also beneficial.

What will we offer you?

25 days holiday, 8 days bank holidays, PLUS your Birthday off A dedicated health and wellbeing programme via Medicash Enhanced employer pension scheme Retail cashback scheme Smart/casual dress code Service reward scheme Cycle to work Scheme. Volunteer days at Chester Zoo




As an

Investors in People GOLD standard

employer, we don't just invest in you, we will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to our customers.

If this opportunity is of interest to you, apply now with your latest CV, and a member of recruitment team will be in touch!

Before you go...

For Proximo, having a friendly, diverse, and inclusive atmosphere is crucial to achieving our best-in-class goal. When everyone feels free to be their best selves at work, Proximo thrives. We want our employee base to match the variety of our customer base. While we strive to maintain a culture where employees feel appreciated and valued for their individual potential, we celebrate diversity.

Our dedication to diversity is authentic, continuously developing, and top-down driven.


Proximo takes great satisfaction in being open to everyone. No matter your gender, sexual orientation, disability, race, marital status, ethnicity, religion, or social class, we encourage you to apply. We support diverse workplaces where our employees may always give and display their best selves.

We'd love to hear from you if you need flexibility in time, locations, or ways you do your job. Additionally, we want to make sure you receive help during the application process so you can give it your all. Please indicate on your application form if you need any reasonable adjustments made during the application process.


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