Customer Service Job in Earthmill Ltd

Customer Service

Harrogate, ENG, GB, United Kingdom

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Job Description

Earthmill Maintenance Ltd is a specialist in the installation, operation, maintenance, and management of small and medium scale wind turbines. We operate on a national basis from our head office which is in Harrogate and a network of engineering hubs nationwide. The successful candidate will play a key part within the continued expansion of this business. We intend to be the best at what we do by providing exceptional levels of customer service and being a great place to work.

We are seeking someone who has strong customer services support and administrative skills to join the busy customer services and technical support team. This role requires someone who is dynamic and sociable with excellent organisational and customer support skills. You will have an eye for detail in written, numeric, and verbal communication.

The role involves dealing with our wind turbine clients who are based throughout the UK. You will provide customer support and communications regarding all their service and maintenance needs. You will report to the customer services and technical support team leader and assist the operations, maintenance, and technical support team.

Ideally you will have a background in customer services and client support and have an interest in engineering generally, however, it is not essential, as a can do attitude goes along way. There is job specific training given as and when required.

Responsibilities:

Customer services and client communications. Office based technical support in the operations & maintenance team. Assist with the client communication to allow the operations team to manage the planned, reactive, and proactive maintenance. Maintain the remote access connectivity to the wind turbine fleet. Project work as required and dictated by the business. Maintain the CRM system and business specific IT applications.

Our Values:

At Earthmilll our values are at the core of everything we do, we are looking for someone who believes and shares these -

Trust

- we are honest, open, and ethical with each other, customers and suppliers. We strive to set clear expectations and do what we say we will do.

One Team

- we respect, appreciate, and support each other's challenges. We take responsibility for fulfilling our roles in a way that helps the whole team succeed. We celebrate success.

Tenacity

- we individually take responsibility for making things happen. We are not afraid to challenge the status quo.

Quality

- we take pride in everything we do. We strive to exceed both our own and customers' expectations. We never compromise on safety.

Job Types: Full-time, Permanent

Pay: 25,000.00-27,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Free parking On-site parking Private medical insurance
Work Location: In person

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