Job Description

Description

The Role

This role covers 35 hours per week. Shifts will take place between 06:10 am and 23:00 pm, including a combination of early, lates, weekends, and Bank Holidays across a rotating 6-week roster.
You must be able to arrange your own transport to ensure timely arrival for early and late shifts
Candidates will be required to undergo the appropriate medical for the role.
Full training provided and uniform provided, knowledge of ticket types would be beneficial.
Persons need to be aged 18 or above for this role.

We strive to create a supportive and inclusive environment for all candidates. If you would like to request any adjustments during the application process, we kindly ask that you provide documentation (such as from your GP or educational institution) that confirms your diagnosis and support needs, at the time of request.


Candidates will be subject to a Right to Work check & DBS check for this position.



Salary for this role is 31,996, plus annual Shift and Sunday Allowances. Shift allowance of 1,988, & Sunday allowance of 2,335.

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

Join Our Team as a Customer Service Host based at Cheshunt Station.

Key Responsibilities

In this role, you will provide outstanding customer service, ensuring that passengers have a seamless and safe travel experience. Your primary responsibilities include but are not limited to:Cover Customer Service duties across all areas of the station Assisting customers at the gateline and ensuring the safe, tidy and efficient operation of the gates Helping to prevent ticketless travel and fraudulent activity Reporting any faults and issues promptly Assisting passengers with tickets, including checking them, general advice and making sure the gates operate Providing the highest possible standard of advice, information and service to our customers Delivering a safe, attractive retail station environment, with general cleaning, de-icing Participating in the safe running of trains and a safe station environment by complying with procedures Promoting all relevant marketing materials and useful information Work to fully meet the requirements of passengers, including during times of disruption, when there are service issues or emergencies Provide passenger assistance to our passengers, meeting and greeting and dealing with onward travel arrangement to ensure everyone has the support required to meet their individual needs as a passenger

Skills, Knowledge & Expertise

We're looking for candidates who:

Have a friendly, approachable demeanour with the ability to communicate effectively Are calm under pressure, able to think on their feet, and able to handle various situations Possess a "can-do" attitude and enjoy working as part of a team Take pride in providing top-notch customer service and passionate in ensuring customer safety Have team spirit and bring your unique self to strengthen our team and foster a positive work environment Have the physical abilities to operate ramps for our customers

Job Benefits

What's in it for you:

Travel Discounts:

Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!

International Adventures:

After 12 months, unlock discounted international travel for you and your family.

Exclusive Discounts:

Access the GA Hapi App for deals on shopping, dining, and fun days out.

Vouchers for Loved Ones:

Get 12 annual discount vouchers for family and friends to enjoy.

Wellbeing Support:

24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.

Pension Perks:

Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.

Family-Friendly Policies:

We've got you covered with maternity, paternity, adoption leave and shared parental leave after 26 weeks.

Save While You Spend:

Cycle to work and tech purchase schemes once you pass probation.

Join Us and Experience:

Inclusivity & Respect:

Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.

Community & Teamwork:

Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.

Pride & Progress:

Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

The closing date for all completed applications is on Friday 02nd January 2026

Please note vacancies can close earlier due to high influx of candidate applications

At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

Inclusivity & Respect:

Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.

Community & Teamwork:

Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.

Pride & Progress:

Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?

About Greater Anglia Recruitment

Want to make a difference working for the railway?

Greater Anglia operates a busy railway network between London Liverpool Street and the east of England. With a team of around 3,000 colleagues, we operate 134 stations throughout Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. Greater Anglia also operate Stansted Express services between London Liverpool Street and Stansted Airport.

Roles on the railway are very varied with everything possible from train driving, customer service, being involved with engineering, working in our control room or being part of the HR, finance, marketing, safety, train planning, or communications teams.

No day is ever the same on the railway! Customers are at the heart of the business, and there's never been a more exciting time to kickstart your career with us.