Customer Service (insurance)

Stoke-on-Trent, United Kingdom

Job Description

Our call centre agents are the voice of our business, the friendly person on the phone for all our customers. You are responsible for shaping our customer?EUR(TM)s experience with us.How will you do this?You will help customers with their enquiries, helping to find solutions for them. Using your people skills you will build a great rapport with our customers, making sure their experience with Atlanta and our brands is always positive.A natural relationship builder, you will effortlessly interact with our customers, helping to resolve their issues, developing long term relationships and engaging with new customers. You are always friendly, positive and ready to help.You will also:

  • Always leave customers with a positive experience of Atlanta and view of the brands, always wanting to ensure they are satisfied
  • Meet your relevant KPIs, knowing what you need to achieve to succeed
  • Make sure you handle complaints effectively and escalate them appropriately, ensuring that we have fair customer outcomes.
This is an exciting chance to develop your career and be part of a company that is always growing.Join us and be part of a familyAutonet is one of the UK?EUR(TM)s largest insurance brokers with a simple philosophy - "to be the best at what we do?EUR. Founded in 1998, they went from making a million in the first year to becoming an award winning company that not only turns over more than 130 million, but is hugely involved in their local community too.How we workThe world has changed how we work - and so have we. That?EUR(TM)s why we have already moved into flexible working because we understand that all important balance between work and everything else that happens outside the office. We are flexible to your needs, and we are open to part time working, as well as working from home so you can do your best work and have fun whilst doing it.INDACSExpected start date: 27/09/2021Job Type: PermanentSalary: Up to 19,500.00 per yearBenefits:
  • Casual dress
  • Company pension
  • On-site parking
  • Sick pay
  • Wellness programmes
  • Work from home
  • 8 hour shift
Work remotely:
  • No

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Job Detail

  • Job Id
  • Industry
    Not mentioned
  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
  • Job Location
    Stoke-on-Trent, United Kingdom
  • Education
    Not mentioned