Customer Service & Internal Sales Manager
Leeds, United Kingdom
Job Description
- Customer Service & Internal Sales Manager
- Leeds - on-site
- 45,000 - 50,000
- Manufacturing & FMCG industry
- Lead & manage a team of Internal Sales Administrators, developing capabilities and performance across the team
- Drive order management and processing activities across the team, ensuring accuracy and in line with SLA's
- Drive up-selling and cross-selling across the team when supporting existing B2B customers, supporting again growth and commercial objectives
- Set individual and team performance metrics, monitor KPI's and deliver regular performance feedback
- Work closely with senior leadership to ensure the functions strategy aligns to wider business objectives
- Ensure customer accounts are best managed, ensuring a high level of customer satisfaction and repeat business
- Implement best practise and strong processes around Customer Service, Internal Sales and CRM usage
- Support complaint resolution process
- Support the business in maintaining adherence to ISO standards
- Experience managing a Customer Service or Internal Sales function
- Strong people leader
- Excellent communicator
- Understanding of order fulfilment / supply chain process
- Knowledge of ISO9001 (desirable)
This is an exciting opportunity to join a Manufacturing& FMCG business in the role of Customer Service & Internal Sales Manager
Salary of 45,000 - 50,000 depending on experience
Free parking
25 days holiday plus bank holidays
Company Pension
Life Assurance
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Job Detail
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Job IdJD3200639
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£45000 per year
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Employment StatusPermanent
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Job LocationLeeds, United Kingdom
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EducationNot mentioned