Job Description

Job Summary

An exciting opportunity has arisen for a new colleague to join our Customer Services Department at J T Ellis. The ideal candidate will have some experience of working in a manufacturing, production, B2B, order entry and end user customer service environment. You will take on full ownership of Customer communications including inbound and outbound calls as well as email queries and enquiries, with the aim to delight the customer, whether it be internal or external, at every opportunity to ensure expectations are exceeded. Communication skills are integral to this role This is an office-based position, working Monday - Friday from our Head Office in Huddersfield West Yorkshire

Responsibilities

Maintain a high level of communication with customers and external field based colleagues, via telephone, email and TEAMS Build sustainable relationships of trust with customers Own the Customer Journey: Take full ownership of customer interactions, ensuring issues are resolved from start to finish. Resolve Issues Rapidly: Identify and troubleshoot customer concerns efficiently, ensuring swift resolutions that exceed expectations.

Requirements

Exceptional communication skills (written and verbal) Strong problem-solving ability with a customer-first mindset Ability to work under pressure and manage multiple tasks efficiently Empathy, patience, and adaptability Self-motivated, with a proactive approach to identifying customer needs Ability to quickly grasp an understanding of a relatively complex product range - full training will be provided.
If you are passionate about forging great customer relationships and providing exceptional customer service and have the necessary skills, we encourage you to apply for this exciting opportunity .

Job Type: Full-time

Pay: 27,000.00-28,500.00 per year

Benefits:

Company pension Cycle to work scheme On-site parking
Experience:

Customer Service: 2 years (required)
Licence/Certification:

Experience (preferred)
Work Location: In person