Job Description

Customer Service Manager - JCT600

Location:

Bradford, West Yorkshire

Salary

: 35,000



As a Customer Service Manager, you will play a pivotal role in ensuring the smooth and effective operation of our logistics function while consistently delivering outstanding customer experiences. You will lead and motivate a high-performing logistics team, ensuring service level agreements and targets are exceeded, costs are carefully controlled, and customer satisfaction remains at the heart of everything we do. Through strong leadership, analytical thinking and a customer-first mindset, you will turn challenges into opportunities, protect brand reputation and drive continuous improvement across logistics and delivery processes.

Your day-to-day will include:

Lead and manage the logistics team to deliver timely, accurate and efficient vehicle deliveries, consistently exceeding targets and SLAs Take ownership of customer complaint resolution, ensuring issues are resolved promptly, professionally and within agreed service levels Monitor, review and manage the performance of logistics teams, external delivery providers and daily booking activity to drive operational excellence Control delivery, complaint and goodwill costs, ensuring invoices align with agreed pricing and budgets are effectively managed Develop, measure and improve logistics and delivery processes, building strong relationships with PDI centres, sites and key stakeholders

About You

We're looking for a driven, customer-focused leader with the skill, attitude and energy to deliver exceptional service while inspiring others to be the best they can be. You will bring:

Proven experience managing customer service or logistics teams in a fast-paced environment, with a strong record of achieving targets and SLAs A positive, resilient mindset with a "can-do" attitude and the ability to motivate and lead high-performing teams Excellent attention to detail and strong analytical skills to manage costs, performance and continuous improvement Outstanding communication and interpersonal skills, able to build strong relationships and handle challenging situations with professionalism A customer-first approach with a determination to exceed expectations while contributing positively to team culture and wider business goals

What We Offer

35,000

Annual leave:

34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)

Family support:

Enhanced paid maternity and paternity leave

Wellbeing & protection:

Life assurance, pension, enhanced sickness cover

Training & development:

From foundation to advanced levels through brand partner training and our best-in-class leadership development

Colleague car purchase scheme & servicing discounts

Cycle-to-work and discounted gym schemes

Referral scheme up to 1,000

Read more about our Employee Benefits - JCT600

Why JCT600?

We've spent over 75 years building a business that values its people and their careers We pride ourselves on being rated highly by colleagues for engagement and inclusivity Our commitment to your growth is reflected in our "Life at JCT600" philosophy and seven colleague commitments

How to Apply

At JCT600, you're

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Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we're proud to be members of the Automotive 30% Club and a Disability Confident employer.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that's a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.