Job Description

Welcome to Ingenia. We are recruiting for a great opportunity to join our team as a Customer Service Manager, involving the entering of orders onto company systems, sending orders to suppliers, and helping guide orders through to completion to ensure our service delivery KPI's are achieved.

This is an opportunity to join a 50 year established and fast growing business with strong family business culture and team ethos. The company is in a growth phase, and our 60 group staff are our greatest asset. With a on site staff gym, company events, modern office environment and 3 acre site, our aim is for all staff to thrive in their role.

Ingenia Group is an international manufacturer of cards and accessories, facilitating the identification, access control, transportation, membership, and incentivisation of millions of people globally every day. Learn more about us by viewing our team and culture video here: https://vimeo.com/354671573

- Take responsibility for rapid responses and actioning of all emails being received into group customer service inbox

- Running checks and reports on key client accounts to monitor status and SLA's closely, escalating any issues and resolving accordingly.

- Communicating changes to dates of delivery to customers

- Running daily reports and checks on orders due out each day

- Escalations and complaint problem solving

- Answering incoming phone calls to customer service team

- Customer carrier booking enquiries

- Be available to cover order entry and other operations team roles as cover.

Attractive benefits & perks

Great corporate team and culture - be part of a winning team

- Competitive salary

- 33 days holiday

- Attractive and generous company bonus scheme equating to 5% of salary minimum as a bonus each quarter

Develop and learn new skills with a career with long term job satisfaction, and progression opportunity.

Regular training events to learn and develop

Modern office environment with the latest in desk, seating and IT, plus 3 acres of grounds, gardens and yard area, very enjoyable in summer.

24/7 access to in house gym with high quality equipment

We look forward to hearing from you!

Job Types: Full-time, Permanent

Pay: 29,000.00-30,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme On-site gym On-site parking
Experience:

Office based customer service: 3 years (preferred)
Work Location: Hybrid remote in Bristol BS37 5NG