Job Description

Lead a fast-paced customer service team, driving performance, efficiency, and client success while shaping the future of a growing, customer-focused business.
This is not your typical customer service management role - it combines people leadership with operational oversight and the opportunity to influence how the business works with some of its most important clients. The right person will bring fresh energy, strong leadership, and a hands-on approach to ensure both the team and the wider business succeed.What you'll be doing:

• Leading and developing a team that provides essential services to support client-facing operations.
• Driving improvements in performance, efficiency, and the customer journey.
• Overseeing key operational functions, ensuring smooth processes and effective delivery.
• Working closely with senior leaders to align priorities and deliver value for clients.
• Using insight and reporting to make informed decisions and continuously improve outcomes.

Lead a high-impact team in a fast-paced, growing businessDrive change, performance, and customer success every day
What we're looking for:

• An energetic, positive leader who can motivate teams and embed the right culture.
• Strong people management experience in a fast-paced, customer-focused environment.
• Commercial awareness and the ability to support sales teams through operational excellence.
• A problem-solver who can work at pace, make decisions, and drive change.
• Excellent communication skills, with confidence working across all levels of the business and with external stakeholders.

Are you a dynamic leader who thrives in a fast-paced, high-performance environment? We're looking for a Customer Service Manager to take ownership of a critical function during an exciting period of growth and change.
This is a challenging role where resilience, adaptability, and drive will be key - but it also offers the chance to make a real impact in a business that is growing rapidly.If you're ready for a new challenge and want to shape the future of a critical customer-facing function, we'd love to hear from you.

• Salary on offer; 60,000
• Working Pattern: Chester full time office
• Bonus on offer

Skills Required