Job Description

Location:

East Kilbride

Job Type:

Full-time, Permanent

About Scobie & Junor

For over 100 years, Scobie & Junor have supplied Britain's butchers, farm shops and food processors with everything except the meat itself, combining long-standing expertise with modern systems and e-commerce.

The role:

We're looking for a hands-on Customer Service Manager to lead, motivate and develop our Customer Service team in East Kilbride.

This is a people-focused management role, responsible for building a capable, engaged and high-performing team while ensuring the smooth day-to-day flow of customer orders. You'll set clear expectations, manage performance and support individual development, while remaining closely involved in operations.

Working closely with Purchasing, Finance and Warehouse teams, you'll ensure orders move efficiently from placement through to invoice, with a strong focus on accuracy, communication and customer experience.

Key responsibilities:

Team leadership & people management

Lead, manage and motivate a small Customer Service team, creating a positive, supportive and accountable team culture Set clear expectations, priorities and workloads, ensuring fair rotas and effective cover Carry out regular one-to-ones, performance reviews and annual appraisals Identify training needs and support the ongoing development of team members through coaching and on-the-job training Support new starters with structured onboarding and mentoring Encourage teamwork, engagement and continuous improvement within the team

Performance & service delivery

Monitor team performance against service standards, accuracy and productivity, addressing issues promptly and constructively Handle escalated customer issues and complaints, supporting the team while ensuring appropriate resolution Encourage a proactive, commercially aware approach to customer interactions

Order & operational oversight

Oversee customer orders, including call-off orders and standing orders Maintain control of orders, credits and adjustments Support month-end order review and invoicing accuracy

Stock & cross-department coordination

Act as the main link between Customer Service, Finance, Purchasing and Warehouse teams Maintain strong oversight of stock availability across multiple locations to ensure orders are fulfilled in full Proactively identify and resolve potential stock issues that could lead to pick failures or part-shipments

Communication & promotions

Work closely with Marketing to ensure the team is fully briefed on upcoming promotions and campaigns Encourage the team to highlight relevant promotions to customers during order calls

What good looks like

A motivated, well-led and well-trained customer service team Clear performance expectations and regular feedback Orders flowing smoothly from placement through to invoice Stock-related issues identified early and resolved before impacting customers Strong, collaborative relationships across the business Consistently reliable, proactive and professional customer service

What you'll bring

Experience managing or supervising a customer service or order-processing team Confidence leading a small team, including performance management and appraisals Strong coaching, communication and people-development skills Excellent organisation, attention to detail and problem-solving ability Confidence handling escalated customer issues Comfortable working with order management or e-commerce systems
Experience in foodservice, wholesale or a similar operational environment is an advantage, but not essential.

What we offer

Competitive salary (dependent on experience) 34 days holiday Private healthcare Company pension Early Finish Friday Scheme Employee discount On-site parking Company events A stable, long-established family run business
Job Type: Full-time

Pay: 35,000.00 per year

Benefits:

Company pension Employee discount On-site parking Private medical insurance
Work Location: In person