Job Description

The role of Customer Service Manager in Huddersfield requires a proactive professional to oversee and enhance customer service processes within the installations and manufacturing led business. This position focuses on ensuring customer satisfaction while streamlining operations and leading a dedicated team.

• Lead and manage the customer service team to deliver exceptional service standards.
• Monitor and improve customer service processes to ensure efficiency and satisfaction.
• Act as the primary point of contact for escalated customer queries and resolve issues effectively.
• Collaborate with other departments to ensure seamless communication and service delivery.
• Analyse customer feedback and service metrics to identify areas for improvement.
• Train and mentor team members to enhance their skills and performance.
• Prepare and present reports on customer service performance to senior management.
• Work with installations team to plan and arrange installations for customers

Customer Service ManagerManufacturing Business
A successful Customer Service Manager should have:

• Proven experience in customer service management within the industrial or manufacturing sector.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to analyse data and implement improvements based on findings.
• Knowledge of customer service software and tools.
• A proactive approach to ensuring customer satisfaction.

The company is a well-established organisation within the industrial and manufacturing sector. With a medium-sized operation, it is known for its commitment to high-quality products and a customer-centric approach.

• Competitive salary of 40,,000 to 45,000 per annum.
• Permanent position with opportunities for career growth.
• Supportive and collaborative working environment in Huddersfield.
• Chance to lead a dynamic team and make a significant impact.
• Potential for additional benefits based on performance.

This is an excellent opportunity for an experienced Customer Service Manager to join a respected company based in the Huddersfield area

Skills Required