Job Description

The Customer Service Manager will oversee and improve customer service operations within a unique but successful industry. This permanent role requires a results-oriented individual to ensure exceptional service delivery.
As Customer Service Manager, you will;

• Develop and implement strategies to enhance customer satisfaction.
• Monitor and evaluate service levels, ensuring adherence to company standards.
• Handle escalated customer concerns and resolve them effectively.
• Collaborate with other departments to streamline customer-related processes.
• Prepare regular reports on customer service performance and improvement areas.
• Train and mentor team members, fostering a culture of continuous improvement.
• Stay updated on industry trends and best practices to maintain a competitive edge.

Customer Service Manager for one-of-a kind Global Business.Great salary, bonus and West End Location.
A successful Customer Service Manager should have:

• Proven experience in a customer service leadership role within a fast paced industry.
• Strong organisational and problem-solving skills.
• Ability to manage and motivate a team effectively.
• Excellent communication and interpersonal abilities.
• Proficiency in analysing data and preparing performance reports.
• Knowledge of customer service software and tools.
• A proactive attitude with a focus on delivering results.

The client is a global enterprise introducing a one of a kind business venture to the UK market. With a presence across multiple continents, they champion a customer first approach and aim to change lives.

• Competitive salary of approximately 40,000-55,000 per annum.
• Performance-based bonus opportunities.
• Generous holiday allowance to support work-life balance.
• A permanent position with an organisation like no other.
• Opportunities for professional development and career growth.

If you are passionate about leading a customer service team and ensuring client satisfaction, this could be the ideal role for you. Apply today to take the next step in your career!

Skills Required