Job Description

Job Summary

We are looking for a

Customer Service Manager

to join our growing team, to manage our office-based functions including our customer and operations / administrative teams and contribute to the ongoing success of Demeter Limited.

The job is based at our office in an attractive location in the centre of Sedgefield, County Durham, with a degree of flexible working - 40 hours a week with initial 22.5 annual days holiday plus Bank Holidays, rising to 25 days.

Duties

and requirements

As an experienced and effective manager your key tasks will be managing our excellent team - ensuring the best levels of customer service and communication, data analysis and bill validation, progression of quotes and invoices, resolving queries, stock control, liaison with planning functions, as well as with internal and external stakeholders. Excellent verbal, analytical and written communication skills are essential as well as the ability to manage our dedicated and excellent office team. The ability to understand and interpret utility usage data displayed by our customer portal is a key requirement.
In addition to our core service of monitoring water consumption remotely, we provide a range of services to customers; water efficiency surveys, bill validation, leak detection and repairs.

We are small, friendly, busy company, with 22 employees. We are looking for a conscientious, enthusiastic, organised and independent-thinking person to help in the further development and growth of the company.

Demeter Limited was formed in early 2008 and helps customers in the public and private sector to save water and save money. While we help customers save costs, we are also an environmental company. To date we have saved our clients millions of pounds from reducing their water use with environmental and carbon impact benefits. We work on a nationwide basis with a wide range of well-known customers.

Job Types: Full-time, Permanent

Pay: 36,000.00-44,000.00 per year

Benefits:

Company events Company pension Private medical insurance
Application question(s):

Process or initiative - which is the best approach? How do you define excellent customer service and how do you deliver this? A customer has water losses of 400 litres an hour. If 1 cubic metre of water (1,000 litres) costs 4.00, what is the cost of the water losses to the customer in a year?
Experience:

Customer Service: 1 year (required)
Work Location: In person