Customer Service Manager

Sunderland, United Kingdom

https://www.mncjobs.co.uk/company/bm-retail

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Job Description

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK's fastest-growing retailers, and take your career to the next level.
We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Roker Avenue, Sunderland store. You'll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
What you'll be doing:

Lead and motivate the front-end team to deliver polite, prompt, and friendly service
Be a visible, approachable leader for customers and colleagues
Coach team members to build their skills and service confidence
Oversee stock and cash control procedures, ensuring security and compliance
Support a great store culture and contribute to a positive workplace

What we're looking for:

Experience managing teams in retail or hospitality
Strong numeracy and problem-solving skills
A flexible, hands-on attitude with great people skills
Passion for retail and delivering exceptional customer service

Why B&M?
With over 780 stores and more on the way, this is a fantastic time to join us. We offer:

Clear progression paths and development opportunities
On-the-job training and support
10% staff discount (with double discount events!)
Access to a colleague benefits portal
Wellbeing support through our Employee Assistance Programme
A stable, permanent contract

Ready to grow with us? Apply now and be part of the B&M journey.
B&M is an equal opportunity employer committed to creating an inclusive environment for all.