Job Description

Job Overview

We are seeking a detail-oriented and organised Order Administrator to join our team. The successful candidate will play a crucial role in managing customer orders, ensuring accuracy and efficiency throughout the order processing cycle.

Company overview

We are a small online business based few miles from Wedmore, we have been running for 9 years. We are a team of six, with full and part time employees. Company fit is important for us. We work hard but also like to have fun and consider our work environment more informal.

This position requires strong administrative skills, excellent customer service and very proficiency in Windows Office suite, social media platforms (Instagram, FaceBook & TikTok), experience with Shopify would be advantageous.

Responsibilities

This role is Monday to Friday between hours of 9 to 4/4.30pm.? End time can be agreed for the right candidate

Pick, pack & process customer orders accurately and efficiently using our order management system. Support in maintaining as well as adding new product pages to the website. Support in stock ordering and goods in, checking receipt of deliveries including QC checks. Communicate effectively with customers via email and social media to address inquiries and provide order updates. Utilise Microsoft Office and Google Workspace tools for documentation and communication purposes. Respond to messages, comments and repost on our social media channels, Instagram, Facebook Tiktok and YouTube. Create social media content, Feed posts, Stories, Reels using Hootsuite, Canvas, Klaviyo and Capcut. Experience of Photoshop helpful but not essential. Perform general clerical duties such as filing, scanning, and organising documents as needed. Some manual handling is required so a moderate level of fitness would be advantageous. Full training is provided

Requirements

Previous office experience is essential, with a focus on administrative tasks. Ideally experience in Ecommerce platforms such as Shopify. Any previous experience or knowledge of Hootsuite, Canvas, Klaviyo and Capcut, Photoshop is helpful but not essential. Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace applications. Excellent organisational skills with the ability to manage multiple tasks simultaneously. Strong typing skills with attention to detail for accurate data entry.

Typical day

Monday is our busiest day with weekend orders so this would be majority spent on packing orders with some admin time.

Remaining days would be split usually a couple of hours on order packing in the morning and the remainder of the day on administration tasks.

Saturday and Sunday social media cover on a rota, 30min each day, typically 1 in 4 weekends.

Flexibility

As a small team we would need whoever applies to be willing to cover annual leave within the team in the year.

If you are a motivated individual who thrives in a fast-paced environment and possesses the necessary skills, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 13.00-14.50 per hour

Benefits:

Casual dress Company pension Free parking On-site parking
Application question(s):

Do you live within 30min of Wedmore?
Work Location: In person