Job Description

Customer Service / After Sales Support - Environment Products and Services Ltd

Location:

Newry, Northern Ireland (Office-based)

Job Type:

Full-Time, Permanent - Monday to Friday (Full-time role)

Salary:

30,000.00 per annum

Benefits Package:

EPAS Ltd offers a competitive benefits package including:

Commission structure based on achievement of Key Performance Indicators (KPIs). Full business travel expenses. Private Health Insurance (employee, partner, and children up to age 25) after 9-month qualifying period. Death in Service Life Insurance after the qualifying period. 30 Days' Paid Holiday per annum. Opportunities for career progression and skills development. A supportive and dynamic work environment in a growing industry.

About Environment Products and Services Ltd (EPAS Ltd):

Is a global leader in sustainable Fats, Oils and Grease management and food waste solutions, including

GreaseShield - The Grease Management Solution, FilterShield - Food & Solid Waste Removal
Learn more about the company and our innovative solutions: https://youtu.be/osiPr9XDWQ8

Customer Service & After Sales Support:

Coordinate installation, maintenance, and service activities with internal teams and customers, ensuring prompt and professional resolution of queries. Maintain accurate service records, customer logs, and follow-up actions. Assess customer satisfaction and provide feedback to support continuous improvement.

Administration, Technical Support & Planning:

Organise and prioritise customer service workflows and schedules to ensure efficient operations. Plan and coordinate field visits, technical support sessions, and training activities. Provide basic technical guidance and troubleshooting support for EPAS products. Ensure installations and services comply with company standards and UK industry regulations.

Key Requirements:

Proven experience in customer service, after sales support, or technical support. Strong administrative and planning skills, with attention to detail. Excellent organisational and multitasking abilities. Strong communication and interpersonal skills. Proficiency in Microsoft Office Suite; knowledge of CRM or service management systems desirable. Ability to work independently and collaboratively in a fast-paced environment. A clean full UK driving licence.

Desirable

Knowledge of mechanical, electrical, or plumbing (MEP) systems. Familiarity with UK wastewater, drainage, or environmental compliance standards.

How to Apply:

Interested candidates should submit their CV and cover letter detailing their relevant experience and qualifications, or email it to hr@epas-ltd.com with the subject line: "Customer Service Application - [Your Name]"

Job Type: Full-time

Pay: 30,000.00 per year

Benefits:

Private medical insurance
Work Location: In person