Job Description

Auto360 is a fast-growing vehicle hire and fleet services company, providing reliable commercial vehicles and high-quality support to our customers. We are looking for a customer-focused, organised, and confident individual to support the daily running of our office and enhance the customer experience.

Key Responsibilities

Handling customer enquiries via phone and email in a professional and friendly manner Supporting customers throughout the hire process to ensure a positive experience Assigning vehicles to customers and coordinating collections, returns, and replacements Updating internal systems with hire details, vehicle status, and customer records Assisting with day-to-day office administration and coordination tasks Liaising with drivers, logistics partners, and workshop teams Supporting issue resolution while maintaining a calm and solution-focused approach

About You

Excellent communication skills (written and verbal) Confident dealing with customers in a professional and empathetic manner Well organised with strong attention to detail Comfortable working in a fast-paced environment and managing multiple tasks Proactive, reliable, and able to work independently as well as part of a team Previous experience in customer service, administration, vehicle hire, or logistics is an advantage

What We Offer

A supportive and dynamic working environment A varied role with responsibility and development opportunities Competitive salary based on experience On-site role within a growing business
If you are customer-focused, organised, and enjoy working in a hands-on office environment, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: 24,420.00-32,000.00 per year

Benefits:

On-site parking Sick pay
Work Location: In person