Job Description

The work of Kent Libraries, Registration & Archives service is hugely rewarding. Our fantastic teams make a positive difference to the lives of our many customers by putting our services at the heart of local communities. Customer Service Officers (CSOs) lead the front-line teams in Kent's town centre and branch libraries. They make sure the needs of customers are met and the day-to-day business is delivered to the highest standards.
The CSO role is a very interesting and broad one, which will enable you to be involved in many aspects of Libraries, Registration & Archives. One day you could be supervising the delivery of library services and line managing staff, the next you could be dealing with customer enquiries or completing birth and death registrations. The registration aspect of the CSO role requires a sensitive approach to customer service, as well as good accuracy to ensure information is recorded in line with legal requirements.
The successful person will be a great people manager who can be resilient when dealing with day-to-day operational challenges, and who enjoys meeting and working with a wide range of people.
The role also offers a wide range of development opportunities, both within Libraries, Registration & Archives and wider parts of Kent County Council. We provide a broad range of training courses to develop our colleagues and help them progress in their skills and careers.
The 37 hours per week are worked across a range of hours including weekends, and you may be required to undertake periods of lone working, as well as occasional working at other locations across the Ashford Library district.
As a Kent County Council employee, you will enjoy the following benefits:

• 28 days annual leave rising to 30 after 5 years, plus bank holidays.
• Competitive salary.
• Local Government Pension Scheme.
• Opportunities for training and professional development.
• A wide range of health and well-being support.
• Good work/life balance.
• Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the /Person Specification.
This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.
Applicants to previous Customer Service Officer vacancies in the past 6 months who have been unsuccessful need not apply.
Interview dates: w/c 6th October 2025
Start date: TBC
Contact Details
For further information on this role, please contact:
Sarah Mitchell, Assistant Service Manager Ashford District Libraries - 07816 128555
About the Company
Work that works for you and us - let's talk flexibility!
KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.
Please note - if you are interested, please apply soon as possible as the closing date for this advert may be earlier than stated should a number of suitably qualified candidates apply.

Skills Required