Job Description

Job Advert

Customer Service Officer (Cantonese Speaking)

MediaCityUK, M50

25,320 (OTE 28,320)

37.5-45 Hours per week between Monday & Sunday

Customer Service Officer Role & Responsibilities

Manage a high volume of calls, emails, and live chats efficiently and professionally Deliver excellent service and provide effective solutions to enhance customer satisfaction Proactively follow up with customers and maintain service quality Collaborate with internal teams to ensure smooth and timely resolutions Support ad hoc projects and contribute to overall team success

Customer Service Officer Requirements & Qualifications

Post-secondary education or above, with at least 1 year of customer service experience preferred Strong command of

Cantonese and English

(spoken and written); Mandarin an advantage Proficient in Microsoft Office and Chinese word processing Strong interpersonal and communication skills with a collaborative mindset Responsible, punctual, self-motivated, and able to work under pressure Flexible to work 5-6 days per week on a rota basis (Monday-Sunday)


At our Shoalter Automation (UK) Ltd, we value diversity and promote equal opportunities. We are committed to creating an inclusive workplace where everyone feels valued, respected, and supported. We encourage applicants from all backgrounds to apply for this position.


If you believe you have the necessary skills and experience to excel in this role, we welcome your application. Please submit your CV and a cover letter to us. We look forward to hearing from you soon.

Shoalter Automation (UK) Ltd is a direct employer, Agencies need not contact us.*