Job Description

Full-Time : Monday - Friday, 9am - 5pm

About the Role

We are looking for a motivated and professional

Customer Service Officer

who will be the first point of contact for our customers and provide efficient administrative support to the wider team. This role is ideal for someone who enjoys helping people, has strong organisational skills, and can balance customer-facing responsibilities with internal administration tasks.

Key Responsibilities:

Act as the first point of contact in the administration office for customer enquiries via phone Provide friendly, accurate, and timely support to customers, ensuring a positive experience Arrange service calls and installation requests Maintain customer records, update databases, and process documentation accurately Keep up-to-date records on company Customer Relationship Management (CRM) System Carry out administrative tasks, such as invoicing, preparation of documents etc Call customers to collect payment of unpaid invoices Perform other duties as assigned by management to support the overall operations of the office

Qualifications and Skills:

Education:

Minimum GCSE or equivalent in English and Maths

Experience:

Previous experience in a customer service or administration role is preferred

Skills:

Excellent communication and interpersonal skills, with a customer-focused mindset. Strong organisational skills and attention to detail with high level of accuracy. Ability to manage multiple tasks and priorities in a busy environment. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with office equipment Experience in Sage 50 (advantageous) Experience in CRM systems (advantageous)
Full training will be provided to the successful applicant.

Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Company pension Cycle to work scheme Life insurance On-site parking Private medical insurance
Work Location: In person