Job Description

The Role in Brief

As part of the continued growth and development of the business, we are looking for an organised, articulate, and unflappable person to support the day-to-day customer service and operational workflows of our busy rug showroom and e-commerce business.

You will be a key point of contact for customers and play an important role in ensuring orders, deliveries, and enquiries are handled accurately and professionally.

This is a hands-on, fully in-person role supporting the day-to-day running of the business. It is intended for someone looking for stable, long-term employment. Remote or hybrid working is not available.

You must be completely comfortable working around dogs, as there are two friendly members of the family in the showroom every day.

We are unable to offer sponsorship and cannot consider applicants with time-limited or temporary work arrangements.

About Love-Rugs

Love-Rugs is a long-established independent rug retailer based in Glasgow, serving customers both in-store and online across the UK. We do not use pushy sales tactics. Instead, we listen carefully, understand budgets and preferences, and help customers find rugs that genuinely suit their homes.

We are a small, close-knit team with a practical, straightforward working style. Accuracy, good judgement, and clear communication matter here. This role offers the opportunity to build confidence and practical experience in customer service and day-to-day operations, with exposure to how a modern retail and e-commerce business functions from the inside.

Who You Are

You are calm, organised, and reliable, even when things do not go to plan. You take pride in doing things properly and understand that small details can make a big difference to the customer experience.

You enjoy dealing with people and are comfortable speaking to customers face to face, on the phone, and by email. You are able to read the tone of a conversation, handle frustration professionally, and resolve issues with empathy and confidence.

You are detail-focused by nature. You double-check delivery details, names, and postcodes because you understand the consequences of preventable mistakes.

You are looking for a permanent role where you can take ownership of your day-to-day responsibilities and become a trusted part of the business over time.

This role requires

native-level written and spoken English

, including the ability to write clear, grammatically accurate emails and handle nuanced customer conversations without scripts or templates.

Your Responsibilities

This role balances customer-facing work with the operational detail that supports it.

Customer Support

Handling customer enquiries by phone and email Providing clear, accurate information and follow-up Managing complaints and problems calmly, fairly, and in line with company policy

Showroom Assistance

Listening to customers' needs and guiding them towards suitable rug options Helping customers narrow down choices based on space, style, and budget

Operations & Logistics

Processing orders accurately, including pricing, invoicing, and payment checks Booking and monitoring deliveries with couriers Resolving delivery delays and identifying preventable errors before they impact customers

Practical Support

Assisting with moving rugs for customer viewings and deliveries Supporting general showroom operations as part of a small team This role involves regular manual handling, including loading and unloading rug deliveries and moving rugs within showroom piles.*

You will work closely with a senior team member who oversees operations and provides day-to-day guidance and support.

Requirements

You must already have the unrestricted right to work in the UK on a permanent basis. We are unable to consider applicants with time-limited visas or post-study work arrangements. You must live within a reliable commuting distance of our Glasgow showroom. You must be comfortable working in a customer-facing, in-person role. Highers / A-Levels or equivalent required. Degree preferred, but attitude, attention to detail, communication skills, and reliability are more important than formal qualifications.

What We Offer

Salary of 23,660 per year, reviewed annually Working Hours: Monday - Friday (10am - 5pm) Eligibility to enrol in our profit share scheme after 12 months' continuous service, subject to performance and scheme terms Company pension and staff discount A supportive, straightforward working environment where good judgement and initiative are valued Full training on our internal systems and e-commerce platforms will be provided
Job Type: Full-time

Pay: 23,660.00 per year

Benefits:

Company pension Employee discount Profit sharing Store discount
Ability to commute/relocate:

Glasgow G5 8AB: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 28/02/2026
Expected start date: 01/04/2026