Job Description

Company description

Adventa are an established family-owned business, manufacturing photo and gift items in our highly automated factory and supplying worldwide. We thrive on constant innovation, are agile, and are proud of our team.

Our MyMoments Team develop and install touch-screen kiosks in Football Clubs and Attractions worldwide, enabling visitors to personalise their own memories and souvenirs through our innovative and unparalleled system.

MyMoments is growing rapidly, and we are looking for great team players who are willing to learn and develop with the brand in this exciting role.

www.adventa.com | www.my-moments.com

Job description:

Adventa are recruiting a MyMoments Customer Service & Operations Manager for their office located in Newtown. The exciting and varied role involves

strong project management skills:

liaising with customers, scheduling installs, putting in place new processes and leading a small install and technical support team.

The position is full time, 40 hours per week. Due to the position of the role, the candidate will need to be highly organised, efficient, process driven and have the ability to inspire a team. Attention to detail is essential, as we work with

top-league football clubs, sports teams and attractions

around the world.

Responsibilities

:

From the point of receiving a contract from the sales team, manage the entire process with the customer to the point of install Join project update meetings with the customer (by Teams/Zoom) Arrange for engineers to visit the site as appropriate Ensure artwork for the sports club/venue are created and signed off on time Working closely with the MyMoments Sales and Purchasing teams to ensure all components are prepared for each location Ensure Kiosks, Print Stations and Touch Screen displays are built, branded and configured and available for rapid deployment Manage the technical support team and co-ordinate installs Manage installations in-line with agreed timeline Ensure that customers get trained with product assembly, printer consumables, FAQs and troubleshooting Ensure customers receive a high level of technical support from the team Implement new processes for support ticketing, customer service and project management Support sales and marketing team in getting organised for trade exhibitions

Key Skills/Attributes/Qualifications

Project Management experience 100% positive alignment with the company values (Willing, Accountable and Adventurous) Good team player and motivator, to lead the team and ensure execution Proactively use initiative to overcome roadblocks, with the mindset of what is best for the customer
Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Additional pay:

Quarterly bonus
Benefits:

Company pension On-site parking Profit sharing
Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Newtown SY16 4LE: reliably commute or plan to relocate before starting work (required)
Work Location: In person