Job Description

Summary

A varied, detail-led coordination role within a growing independent fashion brand -- ideal for someone who enjoys working on their own initiative and supporting a busy retail operation.

About Tilley & Grace

Tilley & Grace is a growing independent fashion and lifestyle brand, known for high?quality products, strong attention to detail and a friendly, professional customer experience. With five retail stores, an online shop and national wholesale partners, our head office plays a vital role in supporting the business day-to-day.

We're proud to be a well?organised, supportive and collaborative team. At T&G Head Office, you'll find a valued, hands?on group who take ownership of their work and care about doing things properly.

About the Role

We're looking for an organised and reliable

Customer Service & Operations Support

, to co-ordinate customer service, retail operations and office administration. This is a varied, practical role at the heart of the business, working closely with our Office Manager, shop managers and wider team.

You'll need to be confident prioritising your workload, working independently and handling issues as they arise.

Key Responsibilities

Customer Service

Respond to customer enquiries via email, phone and live chat Work with the Office Manager to coordinate and resolve shop manager and customer queries Support shops with customer account issues Manage Trustpilot reviews and the SMILE loyalty points system

Shop & Retail Support

Assist stores with returns, faulty items and customer queries Support stock levels, shop supplies and occasional in?store assistance Assist with managers' meetings and follow?up actions

Office & Administration

Order and maintain office and shop supplies Keep the office organised and support general administrative tasks Help organise staff events and assist at events such as the Suffolk Show

Online Orders & Despatch

Assist with packing and processing online orders Manage Royal Mail account tasks Support returns, refunds and customer order issues

Retail Operations

Support stock takes, stock transfers and processing new stock Assist with delivery issues and maintaining stock accuracy

Wholesale Support

Provide cover for wholesale operations, including packing, invoicing and customer communication

Photoshoots

Prepare stock, assist with styling and support on shoot days

What We're Looking For

Strong written and verbal communication skills Excellent organisation and attention to detail Ability to manage multiple tasks in a busy environment Confidence working on your own initiative and taking ownership of tasks A practical, customer?focused mindset A reliable team player who supports high standards

Why Join Tilley & Grace?

26,000 salary Holiday entitlement Generous staff discount Friendly, professional and supportive office environment A varied, hands?on role with real responsibility Experience across multiple areas of a growing retail business A team that values quality, reliability and contribution
Job Type: Full-time

Pay: 26,000.00 per year

Benefits:

Casual dress Employee discount Free parking
Work Location: In person