Job Description

Job description

Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown's sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball, and each of their respective community charities.

JOB PURPOSE

We are looking for a Customer Services Operative to join us on a part time basis. The Supporter Services team is responsible for answering enquiries from all of our supporters. As an integral part of the team, a Customer Services Operative is responsible for dealing with all supporter enquiries and selling tickets either by phone or email. On matchdays the Customer Services Operative really is the face of Bristol Sport. Working from the Ticket Office, situated in the heart of the Fan Village, Customer Services Operatives are a key part of delivering world class service to all of our fans and visitors to Ashton Gate.

KEY RESPONSIBILITIES

Sell match tickets for Bristol City, Bristol Bears and Bristol Flyers over the phone

Promote and facilitate Season Ticket and Membership sales

Respond to supporter email queries in a timely and accurate manner

Upsell to supporters when appropriate to work towards team targets

Effectively handle complaints and use initiative to suggest solutions

Sell tickets and help supporters face to face on matchdays in our Ticket Office

Make outbound calls to customers where appropriate

Proactively look for opportunities to improve service delivery and customer satisfaction, making suggestions as appropriate

Develop and maintain a detailed knowledge of each department's key responsibilities and establish effective working relationships

Print and post match tickets, Season Tickets and Membership cards

Carry out general administrative tasks including daily banking, Direct Debit payments etc.

Hours:

20 hours per week Monday to Friday. The work pattern can be determined by the successful candidate.

or 22.5 hours over 3 days, Monday to Friday.

Equal Opportunities

We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Safeguarding

We are committed to safeguarding the welfare of children and young people and expects all employees and workers to endorse this commitment.

Job Type: Part-time

Pay: 14,600.00-15,300.00 per year

Education:

A-Level or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person