Customer Service Outbound Calls

Abingdon, Oxfordshire, United Kingdom

https://www.mncjobs.co.uk/company/michael-page

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Job Description

This is an exciting opportunity for a Customer Service professional to manage outbound calls within a niche industry. The role is based in Oxfordshire and focuses on delivering excellent service to clients and stakeholders.

Make outbound calls to clients and stakeholders to provide updates or resolve queries.
Maintain accurate records of interactions in the company's CRM system.
Collaborate with internal teams to address customer needs effectively.
Provide clear and professional communication at all times.
Proactively identify opportunities to improve customer satisfaction.
Support the sales team with administrative tasks related to client accounts.
Ensure compliance with company policies and industry regulations.
Assist with reporting and data analysis as required by the department.

Quarterly commission scheme Hybrid working modelFlexi Friday Fantastic career progression
A successful Customer Service - Outbound Calls professional should have:

Previous experience in a customer service, sales or outbound calling role.
Confident communicator on the phone
Strong organisational and multitasking skills.
Excellent verbal and written communication abilities.
Proficiency with CRM systems and Microsoft Office applications.
A proactive approach to problem-solving and customer engagement.

The hiring company is a small-sized organisation within an exciting and niche industry. They are committed to providing high-quality customer service and fostering a focused and supportive work environment.
A successful Customer Service - Outbound Calls professional will receive: