Job Description

Join us as a Customer Service - Personal Banker in Birmingham

• You\xe2\x80\x99ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
• We\xe2\x80\x99ll look to you to proactively find ways to continually enhance our customer banking experience
• We\xe2\x80\x99ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

What you\'ll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you\xe2\x80\x99ll be committed to providing outstanding service in every interaction. You\xe2\x80\x99ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you\xe2\x80\x99ll be:

• Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
• Completing general banking requests such as payments, balance enquires and transfers
• Helping customers to understand the different ways they can bank with us and the range of services we can offer
• Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you\'ll need

To be successful in this role you\xe2\x80\x99ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you\xe2\x80\x99ll need to highlight the benefits of our products and procedures to our customers in a way that\xe2\x80\x99s easy to understand.

You\xe2\x80\x99ll also need:

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

What else you need to know

We\xe2\x80\x99re here for our customers when it\xe2\x80\x99s most convenient for them so you\xe2\x80\x99ll need to work flexibly.

Hours

• Part time \xe2\x80\x93 21 hours per week
• Permanent\xef\xbb\xbf\xef\xbb\xbf\xef\xbb\xbf\xef\xbb\xbf
• You\xe2\x80\x99ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You\'ll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you\'re ready and have mastered your current role, we\xe2\x80\x99ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we\'ll reward you

Salary: \xc2\xa323,400 per year (pro rata for hours worked)

You\xe2\x80\x99ll join on a competitive salary of \xc2\xa323,400 and in addition you\xe2\x80\x99ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You\'ll have a generous holiday entitlement of 33 days. (pro rata for hours worked) \xe2\x80\x93 you may be required to work Bank Holidays. Visit our for more information on the benefit packages we offer.

Hours 21

Job Posting Closing Date: Job Posting Closing Date is not yet published.

NatWest Group