Job Description

Location:

Colchester Business Park

Shift Pattern:

Monday-Friday (07:00-16:00 / 08:00-17:00 / 09:00-18:00)

We're looking for a driven

Customer Service Planner

to join our dynamic UK Customer Service Department. This is your chance to be part of a bespoke delivery solutions for our dedicated clients.

Your Impact

Coordinate and organize deliveries, boosting customer retention through tailored service Input, manage and process customer orders with precision and care Handle customs documentation and processes seamlessly Use our internal systems to coordinate and monitor optimal delivery routes Spot opportunities to enhance contracts with value-added logistics solutions Collaborate with internal and external stakeholders to ensure customer satisfaction

What are we looking for

Experience in logistics (preferred) Excellent communication skills across teams and clients Analytical, organised, and proactive in problem solving A sociable team player with strong IT literacy

What You will get

Competitive pension plan Private life On-site parking Perk Box membership for lifestyle and wellness benefits

The Opportunity

Our Mission:

Care. Connect. Move.

We are creating next-generation logistics solutions that unite communities and drive sustainable growth across Europe.

At ECC, inclusion and personal development are core to our culture. We offer ongoing training and advancement opportunities to empower your journey within our multinational team.

About Ewals Cargo Care

With over a century of experience and 29 offices across 14 strategic European locations, Ewals Cargo Care is a trusted leader in multimodal logistics. Our headquarters in Tegelen, Netherlands, anchors a network that includes hubs near global cities like Barcelona, Milan, Prague, and Sofia.

Our UK & IE operations have doubled in size over the past five years, reflecting rising demand and growth. Our Colchester Business Park office, home to 80+ staff, offers a modern, climate-controlled environment with thoughtful touches such as break rooms, kitchens, free drinks, and on-site vending to keep you refreshed and focused.

Job Type: Full-time

Benefits:

Company events Company pension Life insurance Private medical insurance
Education:

A-Level or equivalent (preferred)
Experience:

customer service: 3 years (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person