Customer Service Planner

Halesowen, West Midlands, United Kingdom

https://www.mncjobs.co.uk/company/adecco

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Job Description

Customer Service Planner
Based in Halesowen
Monday to Friday
8am to 5pm (Office-based)
12.27 per hour
Temporary to permanent
To excel in this role, you should have excellent scheduling, customer service and organisational skills, be proactive, and have the ability to multitask effectively. Strong communication and IT skills are essential, as you will be frequently interacting with colleagues and using various software applications.
If you are looking for an opportunity to work with a fantastic team in a dynamic and fast-paced environment, this is the perfect role for you! Our client offers a supportive and inclusive working culture, where your contributions are valued and recognised.
Successful Candidates:

Will have previous scheduling experience

Experience of dealing with key accounts

Excellent attention to detail

Be organised

Possess excellent IT skills

Have great communication skills

The role:

Dealing with both inbound and outbound calls

Liaising with external customers

Updating CRM with customer requests and job details

Scheduling engineers jobs

Updating customers on progress reports

Data entry

Dealing with reports

Routing jobs for engineers

How to Apply:
Send us your CV highlighting why you're the perfect fit for our role.
Join us and let's create something great together! Your future starts here!
We can't wait to meet you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.