Job Description

Customer Service Advisor
Location: Hybrid/Portsmouth (After probation, 3 days from home, 2 days in-office)
Salary: 26,210 (Rising to 30,300)
Start date: 8th and 22nd September
Hours: 40 hours per week (Shift rota between 7:15AM - 8:45PM)
Monday to Sunday with one weekend on and the next off.
Why Join Us?
We are offering a fantastic opportunity with excellent benefits:

• Salary Progression: Starting at 26210 rising to 30K
• Generous Holiday Allowance: Starting at 28 days, rising to 38 days depending on service length
• Employee Benefits:

• Cycle-to-work scheme
• Health & Wellbeing Programme
• Gym membership discounts
• Pension
• Discounts on travel & medical insurance products
• Onsite canteen
• Free car parking
• Simply Health cover (optical, dental, and medical)
• Employee Assistance Cover (including optical)
• Hybrid Working: Equipment provided for home office setup

About the Role:
Dynamite Recruitment is proud to be partnering with a UK-based service provider to recruit for Customer Service Advisors/Call Handlers to join a specialist team. This is a dynamic role where no two days are the same! You'll be tackling a variety of customer inquiries in a fast-paced environment.
Key Responsibilities:

• Manage client enquiries via email and phone
• Provide customers with timely updates and resolutions
• Prioritize tasks based on urgency and deadlines
• Liaise with internal and external third parties to manage expectations
• Complete high volumes of important administrative tasks
• Handle challenging situations with professionalism and care, including vulnerable customers
• Ensure compliance with all procedures and regulations

Skills & Experience:
The ideal candidate will:

• Have previous call handling, call centre, or customer support experience
• Be able to support customers from start to finish
• Demonstrate excellent communication skills
• Be comfortable multitasking under pressure
• Have strong administration skills
• Be proficient in Microsoft Office

Interested?
Submit your CV now to be considered for this exciting opportunity. We look forward to hearing from you!