Job Description

Location : East Kilbride, United Kingdom Job Advert

The HR Booth are delighted to be recruiting a Customer Service Project Manager on behalf of DorSuite Ltd.

DorSuite Ltd are a leading Door Manufacturer providing bespoke Door Suites made onsite in our Factors in Aberdeen and North Wales. We are a family business with strong core values that rely on our team collaboration, respect, sustainability and quality.

We are currently seeking an organised and detail-oriented Customer Service Project Manager to join our business at this exciting time as we experience further business growth.

As part of the Customer Service Team, you will play a crucial role in ensuring our Customers receive the best service, are kept up to date with their order, troubleshoot any issues encountered and liaise with various internal departments to ensure we get orders to customers in the agreed timescales.

Key duties and responsibilities:

• Work closely with the technical scheduling team to ensure all technical queries are closed out to a level that enables the job to be prepared for the factory
• Obtain site programmes, adhere to delivery timescales and book in deliveries with site
• Manage projects from order stage through to delivery providing an excellent customer experience
• Interact and collaborate with internal teams to answer or resolve project queries or questions
• Provide information or data to customers where required
• Raise quotations and process sales orders to assist customers with additional requirements
• Process purchase orders and ensure costs are allocated correctly
• Deal with customer queries ensuring a resolution is arrived at that is satisfactory to both Dorsuite and the customer
• Dealing with multiple order and enquiry values up to circa \xc2\xa31m

What we need from you:

• Experience in doors and/or ironmongery preferred but not essential.
• Experience of project management preferred but not essential if can demonstrate other skills
• Excellent Communication skills, both written and verbally
• Be knowledgeable and resourceful
• Be detailed conscious and organised
• Have the ability to follow through a task to completion

Benefits:

• Salary - \xc2\xa324,500 - \xc2\xa329,500 (depending on experience)
• Bonus
• Free parking
• 30 days Holiday (inclusive of Bank Holidays)

Supplemental pay types:

• Bonus scheme
• Quarterly bonus

Hours Mon - Friday 8am 5pm (4pm Friday)
Job Type Full time
Contract Type Permanent
Salary \xc2\xa324,500 - \xc2\xa329,500 (depending on experience)

The HR Booth