Job Description

To provide day to day service for an efficient Front of House Reception and general admin support to the Customer Team.



This role will support the Customer Team in the provision of locality- based customer service delivery

Organisation

Cheshire West and Chester Council

Location

Ellesmere Port

Job Category

Customer Services

Grade

CWAC NJC - Grade 3

Salary Min

24,413 Pro Rata Per Annum

Salary Max

25,185 Pro Rata Per Annum

Hours per week

22.5

Weeks per year

52.143

Employment Type

Permanent

Closing Date

15/08/2025

Ref No

W4085

Documents

Cheshire West and Chester Council is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.



To provide an efficient reception service, provide advice and guidance to customers and visitors on behalf of Cheshire West and Chester Council



Have a flexible daily approach to queries as they present themselves. Excellent at problem solving and willing to undertake operational tasks.



Provide cover during absence as required Be confident to deal with general queries and complaints.





Monitor and maintain administrative systems and ensure that all records are maintained in a secure and accurate manner.



Build excellent working relationships with Cheshire West and Chester Council customers, staff, tenants, and partners.


Ensure that the physical working environment is safe and secure.






Deliver a reception service, greet, welcome and register visitors to the office between 08.30-17:00hrs Monday - Friday.



Deal with difficult customers, complaints, and queries, following escalation routes where required.


Receipt and safekeeping of confidential and sensitive information , post, and parcels







The successful candidate will be dynamic, have the customer at the heart of everything that they do, work as a team, be proficient in admin and customer service, be able to communicate at all levels and be empathetic.



For more information or an informal chat please contact Rache Webb at rachel.webb@cheshirewestandchester.gov.uk



To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk



No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!



Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.



Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of 12.60 per hour for all contracted hours.



For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.