Job Description

Following the success of our previous Recruitment Open Days in October & November last year, we are excited to announce two additional Open Days for our Customer Service department this autumn. If you're passionate about delivering excellent customer service and want to make a difference, come and meet us at Paradigm Housing Group!
Event Dates:
Tuesday, 14th October 2025: 09:00 AM to 12:30 / 13:00 PM
Thursday, 16th October 2025: 09:00 AM to 12:30 / 13:00 PM
How to Apply: To register for one of our Recruitment Open Days, click the apply button, attach your CV, and let us know which date works best for you in the application form. Our hiring teams will review applications weekly and shortlist candidates for the event.
About the Role: Are you a great listener, empathetic, and able to solve problems quickly? Join Paradigm Housing Group's Contact Centre, where you will play a key role in helping us deliver homes that our customers can rely on. We are looking for enthusiastic, customer-focused individuals with a strong work ethic and a flexible approach to join our team.
What You'll Do:
Handle a wide range of customer enquiries by phone and email, helping resolve housing and repairs-related issues.
Collaborate with colleagues across the organisation to provide effective solutions.
Use your excellent communication skills, both written and verbal, to deliver outstanding service.
What We Offer:
A comprehensive training plan, including full-time office-based induction for the first 4-5 weeks.
Hybrid working - after induction, work from home 3 days a week and in the office for 2 days.
Opportunities for personal and career growth in a dynamic team with options to progress through the ranks within Customer.
Job Details:
Full-time: 37 hours per week, Monday to Friday (shift times between 8:00 AM and 5:30 PM).
Part-time: Minimum 20 hours per week.
All positions are offered as initial 12-month fixed-term contracts.
Download More Information: For further details about the role and the person specification, download the full job description at the bottom of this advert.
Important Information: As part of the application process, you will need to complete a few mandatory questions. Please note that incomplete applications will not be considered for shortlisting or invited to the open days.
We are Paradigm Housing Group.
We manage more than 15,000 homes across the South East.
We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.
As a charity, the money we make goes into building new homes and providing an excellent service for residents.
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Skills Required