Job Description

Do you get a buzz from making customer's lives easier, and saving people time and money?


We're a family-owned company with a reputation for integrity, care, and genuine relationships. Here, you're never just a number--and neither are our customers. We believe in listening, supporting, and finding ways to make life easier for the people we serve.


We're looking for a Customer Service Relationship Account Manager to look after their own portfolio of customers--nurturing those relationships, handling enquiries, responding to requests, and making proactive outbound calls to keep customers engaged, happy, and spending more with us.


What you'll be doing


Building and maintaining long-term customer relationships based on trust and care
Acting as the main point of contact for your customers' needs, queries, and requests
Proactively making outbound calls to check in, solve problems, and introduce new solutions
Growing each account by understanding customer needs and suggesting relevant products/services
Delivering outstanding service that keeps customers coming back year after year


What we're looking for


A natural people-person who thrives on the phone and enjoys genuine conversations
Someone who loves turning customers into long-term partners
Driven to help customers--and the business--grow
Great listening skills and attention to detail
Proactive, friendly, and professional in every interaction


The Benefits We Give You


Free lunches every day - choose from a vast selection of options
Additional Holiday Purchase Scheme
Salary Sacrifice Benefits - Many benefits such as cycle to work scheme to help that little bit extra
Monday-Friday, no weekend work
Profit Sharing Programme - you essentially become a shareholder without the risk
Great Work Life Balance - No Weekend or evening working
Make-up Flexi Time to allow for appointments during the working day
20 Days Annual Leave + Bank Holidays


Why join us?


Work in a business that truly values its people--you'll be supported, respected, and appreciated
Be part of a close-knit team with strong ethics and a caring culture
Have the autonomy to look after "your" customers and take pride in growing your accounts
Enjoy a role where your personality and customer care really make a difference


Hours of work.


Ideally Monday to Friday 8am till 5pm but can be 8am till 4pm or something similar but we are open to discussion on application.


If you're looking for a role where relationships matter more than sales targets--and where you can grow your own customer base while working for a company with heart--we'd love to hear from you.


Apply today and let's start building something special together.