Job Description

Customer Service Representative - Admin

Location

: Brighton

Contract Type

: Full-time

Join OneFamily and make a difference!

We're looking for a proactive and enthusiastic Customer Service Representative (Admin) to join our vibrant Customer Operations team in Brighton. This is an exciting opportunity to represent the OneFamily brand and deliver exceptional service across our diverse financial products.

About the Role

As part of our customer service administration team, you'll provide outstanding support both in writing and over the phone. You'll work with multiple systems and collaborate with colleagues to ensure our customers receive accurate, timely, and professional assistance.

Key Responsibilities

Take ownership of delivering excellent customer service, meeting individual and team objectives.


Respond quickly and accurately to customer queries about OneFamily products.


Support the call centre during peak times to manage customer call volumes.


Handle secure messaging and a variety of administrative tasks.


Stay up to date with product, process, and procedure changes to provide correct information.


Maintain professionalism and confidentiality at all times.


Suggest improvements to processes and customer care.


Participate in regular one-to-ones and team meetings, demonstrating a willingness to learn.


Be flexible and adaptable to varying workloads.

What We're Looking For

Proven experience in delivering great customer service.


Ability to thrive in a fast-paced environment and meet targets.


Comfortable speaking with customers over the phone.


Strong written and verbal communication skills with attention to detail.


Basic numeracy skills.


Ability to learn in classroom and one-to-one settings.


Team player with experience supporting colleagues.

Why Join Us?

At OneFamily, our values - Principled, Courageous, Effective - guide everything we do. We believe in doing the right thing for our customers and creating a supportive, inclusive workplace where you can grow and succeed.

Ready to start your career with OneFamily?

Apply today and help us deliver exceptional service to our customers!

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.


We believe that finance isn't just personal. Every decision you make affects the people you care about most. That's why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls 'Uncle' - whatever family means to you.

HR:

hrhelpdesk@onefamily.com

Head Office Phone:

0800 373010

Head Office:

16-17 West St, Brighton BN1 2RL