Job Description

Customer Service & Telesales Advisor

Full-time | Permanent | Birchwood House, Nottingham

We are looking for a confident, motivated and people-focused Customer Service & Telesales Advisor to join our growing team at DSL Group. This role is ideal for someone who enjoys speaking with customers, solving problems, and building long-term relationships -- while also playing an active part in our sales activity.

Working within a supportive environment, you will handle a mixture of inbound customer service enquiries and outbound calls to existing customers. You will help customers place orders, introduce products and promotions, and ensure every person you speak to receives a high standard of service.

If you take pride in doing a job well, enjoy a fast-paced environment, and want to be part of a straightforward, honest workplace, this could be the right role for you.

Key Responsibilities

Handle inbound calls and emails in a professional, friendly manner. Resolve customer queries efficiently and accurately. Process orders, returns and account updates. Provide clear product information and support. Work with internal teams to ensure smooth customer experiences and quick resolution of issues.
Telesales (Warm & Existing Customers)

Make outbound calls to existing or previously active customers to introduce ranges, promotions and seasonal offers. Follow up on enquiries and convert these into orders. Maintain strong, ongoing customer relationships and understand buying patterns. Meet realistic monthly activity and conversion targets, with full support and training.
Office Support

Carry out general administrative duties as required. Maintain accurate records and update customer information. Assist colleagues during busy periods to ensure smooth workflow. Contribute to a positive, collaborative team culture.

About You

We hire for attitude and potential. If you bring the right mindset, we will provide the training and support needed to succeed.

We are looking for someone who is:

Confident and comfortable speaking on the phone. Friendly, approachable and able to build rapport quickly. Reliable, organised and able to prioritise workload. Helpful, patient and solution-focused when dealing with customer issues. Motivated by targets and willing to take ownership of outcomes. A quick learner with a positive, proactive approach to work.
Experience in telesales, customer service, retail or admin is useful, but not essential.

What We Offer

A supportive team environment where you are encouraged to grow. Structured training and ongoing coaching. Clear opportunities for development and increased responsibility. Competitive salary and benefits. A modern, friendly, straightforward workplace with no hidden politics. Sociable working hours (no late evenings).
Job Types: Full-time, Apprenticeship, Graduate

Pay: 24,000.00-27,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Discounted or free food Employee discount Free flu jabs Free parking On-site parking Store discount
Work Location: In person