Job Description

About Us

Finest Aquatics are a leading provider of high-quality water treatment solutions, specialising in reverse osmosis systems, filtration products and aquatic equipment. We pride ourselves on delivering exceptional customer service and technical expertise to clients across both domestic and commercial sectors. As our business continues to grow, we're looking for a dedicated Customer Service Assistant to join our friendly office-based team.

Role Overview

The Customer Service Assistant will serve as a key point of contact for customers requiring guidance, technical support and product information within the reverse osmosis, filtration, and aquatic sectors. This role requires exceptional communication skills, strong attention to detail and the ability to deliver a consistently high standard of customer care in a specialised technical environment.

Key Responsibilities

Respond to customer enquiries via telephone, email and digital platforms in a professional and timely manner. Provide accurate product information and introductory technical support relating to:
- Reverse osmosis drinking water systems
- Marine and freshwater filtration solutions
- Pumps, membranes, media, and associated aquatic equipment

Process customer orders, quotations, returns and warranty requests with accuracy and efficiency. Assist customers with basic troubleshooting and system operation queries. Maintain up to date knowledge of product ranges, technical specifications and industry best practices. Collaborate with external technical and sales teams to ensure seamless customer support. Update CRM systems and customer records to ensure accuracy and compliance.

Skills & Experience

Previous experience in a customer service or administrative role (office-based preferred.) Strong communication skills with a professional, customer focused approach. Ability to absorb and retain technical product knowledge. Experience or genuine interest in reverse osmosis, water filtration and aquatics (highly desirable) Proficient IT skills and familiarity with order processing or CRM software. Excellent organisational skills with strong attention to detail.

What We Offer

Competitive salary and benefits package. Comprehensive product and technical training. Supportive, professional working environment. Opportunities for progression within a specialised and growing sector.
Job Types: Full-time, Permanent

Pay: 25,000.00-32,500.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Store discount
Application question(s):

What relevant experience do you have to strengthen your application? Have you previously worked in aquatics or the filtration industry? In a few short sentences how would you sell yourself to our hiring team?
Work Location: In person