Job Description

Join Air Control Industries as a Customer Service Representative and play a key role in delivering excellent service to our customers around the world. We are looking for someone who is confident, organised, and passionate about helping people. This role will focus on managing customer enquiries, processing orders, and providing aftersales support - with opportunities to grow your skills and take on new responsibilities as you develop within the team.

As an employee-owned business, we prioritise collaboration and empowerment, giving every employee a voice in shaping our future. With over fifty years of experience in designing and manufacturing industrial fan and air movement solutions, we continue to serve a global customer base with innovation, reliability, and care.

Hours

Full-time preferred (37.5 hours/week), part-time considered (minimum 28 hours/week)

Salary

24,550.00 per annum (pro rata for part time hours). There is also the opportunity to earn a discretionary bimonthly bonus on completion of a successful 6-month probationary period

What you'll be doing:

Acting as the first point of contact for our valued customers, answering incoming phone calls and managing sales email communications Processing customer orders accurately from entry through to invoicing Maintaining and updating customer records in our systems Following up on quotes, enquiries, and providing aftersales support Handling product queries and assisting with returns or repairs Reaching out to new or inactive customers in a friendly, proactive way Liaising with internal teams including Sales, Marketing, and Production Supporting with general administrative tasks such as filing and post

We'd love to hear from you if you are:

Customer-focused and genuinely enjoy helping people Confident telephone manner Experienced in a customer service or administrative role (full training will be provided) A clear and confident communicator, both verbal and written Proficient in Microsoft Office, particularly Word and Excel Highly organised, with excellent attention to detail Calm under pressure, with a professional and tactful approach to problem-solving A reliable team player who works well with others and supports a positive working environment

What we can offer you:

25 days holiday pro rata (plus bank holidays) Bimonthly bonus (discretionary, following a successful 6 month probationary period) Chance to be part of an established and successful business, that is employee owned Salary sacrifice pension scheme Healthcare cash plan, covering dental treatment, optical care, physiotherapy, and a range of other healthcare treatments. Alongside additional health benefits such as a 24/7 GP service, with online and over the phone appointments, access to a free and confidential employee assistance program Company life assurance scheme Cycle to work scheme
Job Types: Full-time, Part-time, Permanent

Pay: 24,550.00 per year

Expected hours: 28 - 37.5 per week

Additional pay:

Bonus scheme
Benefits:

Additional leave Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Sick pay
Schedule:

No weekends
Ability to commute/relocate:

Axminster, EX13 5HU: reliably commute or plan to relocate before starting work (required)
Work Location: In person