Job Description

Customer Service Representative
Basingstoke
9 month initial FTC
Full-time
Competitive + benefits + full training
Are you passionate about delivering brilliant customer service? Looking for a role where you'll be supported, trained and given opportunities to grow?
We're hiring Customer Service Representatives to join our friendly, collaborative team in Basingstoke. Whether you're just starting out or bringing previous contact centre or financial services experience, this is your chance to make a real impact in a global company with people-first values.
We offer flexible working patterns, full training, and a great team environment -- plus the opportunity to learn about the fast-moving world of financial technology.
What you'll be doing:
As a key point of contact for our customers, you'll be helping people understand their financial products and navigate our online platforms with ease. You'll deliver exceptional service across both phone and live web chat channels, always with professionalism and a personal touch.
Day to day, you'll:
Handle inbound customer calls with care, accuracy, and empathy
Manage live web chat conversations to help resolve customer queries
Guide users through their financial accounts and online services
Record and manage customer interactions in line with service levels
Suggest improvements to enhance the customer experience
Attend regular training and coaching sessions to grow your knowledge
Work closely with your teammates and team leaders to meet shared goals
You'll be supported with a full induction and training programme, and we'll give you everything you need to succeed.
What we're looking for:
This is a people-focused role that's perfect for someone who's confident, friendly and eager to make a difference for customers.
You'll need:
A passion for great customer service
Strong verbal and written communication skills
A high level of attention to detail
Confidence using phones, chat tools and computer systems
The ability to multitask in a fast-paced environment
Previous experience in a customer-facing or contact centre role (preferred)
Financial services experience is helpful, but not essential
Why join FNZ?
At FNZ, we're transforming the way the world manages wealth -- and that starts with our people. You'll join a global fintech business with a welcoming, supportive culture and real career progression.
Here's what you can expect:
Flexible shift options within our contact centre opening hours (Mon-Fri 8am-9pm, Sat 8am-6pm)
Opportunities for career development and progression into other teams
A structured training programme and dedicated support
Competitive salary and benefits package
A modern, inclusive working environment
The chance to join a growing global business with purpose
Ready to make a difference with every customer interaction?
Apply today to become a Customer Service Representative at FNZ and build a career that works for you.
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About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.7 trillion in assets under administration (AUA).
Together with our customers, we help over 26 million people from all wealth segments to invest in their future.

Skills Required