Job Description

About the Company

With more than 35 years of experience, this company is a well-established and highly respected name within the manufacturing sector, recognised for quality, reliability, and long-standing customer relationships across Northern Ireland and the UK.

The business is built on a strong people-first culture. It promotes a leader-leader approach, where employees are trusted, empowered, and encouraged to take ownership of their work. Many team members have built long-term careers within the organisation, reflecting its commitment to professional development, stability, and internal progression.

The Role

As a

Customer Service Representative

, you will be at the heart of the customer experience, acting as the primary point of contact for customers and ensuring their needs are handled efficiently, professionally, and with care.

You will play a key role in supporting customers throughout the full lifecycle of their interaction with the business, helping to maintain the company's reputation for exceptional service.

Key Responsibilities:

Acting as the first point of contact for customer enquiries via phone and email Providing accurate information on products, orders, and delivery timelines Processing customer orders and coordinating closely with internal teams Liaising with production, logistics, and operations to ensure smooth order fulfilment Managing customer queries and resolving issues in a timely and professional manner Providing after-sales support to ensure customer satisfaction Maintaining accurate records and updating internal systems Supporting the wider team to deliver a consistent and high-quality customer experience
About You

You are a friendly, organised, and customer-focused professional who takes pride in delivering excellent service. You enjoy working as part of a team and understand the importance of clear communication and attention to detail.

You will ideally have:

Previous experience in a customer service or customer support role Strong communication skills, both written and verbal A calm, proactive approach to problem-solving Good organisational skills and the ability to manage multiple tasks Strong IT skills, including Microsoft Office (experience with CRM systems is an advantage) A positive attitude and a genuine desire to help customers
Experience within a manufacturing, industrial, or fast-paced operational environment would be beneficial but is not essential.

Why Join This Company?

Join a stable, well-established business with over 35 years of success Be part of a supportive and collaborative team culture Receive ongoing training and development Benefit from clear long-term career opportunities Work alongside experienced professionals who take pride in their work
Your next career move starts here.
Join a company that values people, service excellence, and long-term success.

RaaS AI operates as both an Employment Agency and Employment Business and adheres to all relevant legislation. Applications are welcomed regardless of age, sex, disability, or religious belief.

Job Type: Full-time

Pay: 26,420.00-28,205.79 per year

Benefits:

On-site parking
Work Location: In person