Job Description

JOB DESCRIPTION


The Customer Services Representative is responsible for the effective end?to?end administration of the customer service function, from order receipt through to delivery. The role requires a proactive, customer?focused mindset to ensure high levels of customer satisfaction while supporting Sherwin?Williams' commercial objectives. Acting as a key intermediary between customers, the commercial team, and the Finance function, the Customer Services Representative coordinates the flow of trade, ensuring accuracy, timeliness, and clear communication, with support from the CS Supervisor.

Working Pattern

This is an onsite role at Unit 2, Junction Six, Industrial Park, Birmingham, B6 7JJ, working Monday to Friday:

08:00 - 17:00 (Monday to Thursday) 08:00 - 16:00 (Friday)

RESPONSIBILITIES

End?to?end order management: Receive, acknowledge, input, and manage customer orders in the ERP, including stock checks, pricing, and article creation. Customer liaison & communication: Act as the primary customer contact, managing enquiries, documentation, confirmations, and proactive updates on delays or issues. Delivery & logistics coordination: Ensure agreed delivery deadlines, manage delivery paperwork, and liaise with carriers and internal teams. Account, data & commercial administration: Maintain accurate customer records, pricing conditions, discounts, and set up or amend accounts with internal approvals. Issues, claims & documentation management: Handle credit notes, claims, technical documentation, and maintain complete customer service records.


QUALIFICATIONS

Customer?focused mindset with proven customer service experience Strong organisational and time?management skills, with the ability to work autonomously and under pressure Experienced in ERP systems for order and account management (Sage preferred) Confident IT user, including Microsoft Office (Word, Excel, etc.) Collaborative and adaptable, with strong teamwork skills and flexibility in a changing environment

Our offer to you...

Competitive salary Company contributed pension Career growth opportunities in a truly international environment Innovation leaders in the protective coatings industry Sherwin Academy offers continuous training programmes for all seniority levels Attractive wellbeing, mental health, women & inclusion and ID&E programmes

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EMPLOYER DESCRIPTION


At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:



Life ... with rewards, benefits and the flexibility to enhance your health and well-being


Career ... with opportunities to learn, develop new skills and grow your contribution


Connection ... with an inclusive team and commitment to our own and broader communities


It's all here for you... let's Create Your

Possible

Eligibility to Work


You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.



Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.



Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.