Job Description

The Sinclair Group are currently looking to recruit a Customer Service Representative to join our established Customer Support Unit in Bridgend.
Contract Type: Permanent/ Full-time
Hybrid Working-Following completion of your probationary period: we operate a hybrid working model enabling you to work 50% from home and 50% in the office.
Hours of work: 37.5 hours a week working between the hours of 8:00am to 6:00pm Monday to Friday
Position Pays: Competitive
Free onsite parking when working from the office.
The Opportunity:
Reporting to the CRM Manager and working as part of a team of 25 advisors, you will be required to fully engage with the brand you will be assigned to and develop extensive knowledge of the product whilst building strong working relationships across our dealerships including the aftersales manager and the aftersales team.
Your duties will include:

• Efficiently manage both inbound and outbound Service, MOT and repair bookings with precision and attention to detail.
• Conduct outbound calls to schedule service appointments and confirm existing bookings.
• Collaborate seamlessly with service teams to optimise customer experience
• Provide accurate and comprehensive information on service options and pricing
• Resolve customer enquiries and concerns promptly, ensuring the highest level of satisfaction.

More about you:
The ideal applicant will have:

• Previous experience in a customer service role, preferably within a contact centre setting.
• Exceptional communication skills, characterised by professionalism and courtesy.
• Strong organizational skills and multitasking abilities to manage appointment schedules effectively
• Familiarity with automotive services and dealership operations is advantageous.
• Adaptability to thrive in a dynamic and fast-paced work environment.

What's in it for you?

• 30 days annual leave including bank holidays (pro rata) which increases with length of service
• Birthday day off
• Contributory Pension Scheme
• Staff discounted parts and servicing plus a free MOT every year
• Recognition of length of service at 5,10,20,30 & 40 years anniversary
• Life Assurance (death in service benefit) *
• Staff Car Scheme*
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Scheme
• Employee Assistance programme with access to a 24/7 helpline
• Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
• Development opportunities within the Sinclair Group

If you would like to apply for this role and become a part of the Customer Support team for the Group, please send us your CV with a covering letter and include your salary expectation.

Skills Required