Job Description

About Us:

Starting from a kitchen table 12 years ago, Canton has grown into one of the world's leading speciality tea companies. Today, we're the tea company of choice for 5-star hotels, Michelin-starred restaurants, and independent cafes across the UK and Europe. Our mission is simple: to make the finest teas available at the fairest prices. We're obsessed with where and how our tea is grown, often going beyond organic to source biodynamic and wild-harvested teas.

As we continue to grow, we're focusing on doing so sustainably. Over the next year, we have several exciting projects lined up, including a complete shift to 100% recyclable packaging and beginning our journey towards B-Corp certification.

The Role:

As a Customer Services Administrator, you'll be the friendly and knowledgeable contact for our wholesale clients and ensure every interaction with Canton Tea is five-star. You'll handle customer orders and queries, support our business development initiatives, and support our marketing efforts. This role is perfect for someone who thrives in a dynamic small team environment, loves to build and nurture relationships with customers and is passionate about food and drink.

A note from our Former Customer Service Administrator:

'I have loved being Customer Service Administrator at Canton, working with amazing quality products and interacting with interesting customers. Through joining the business, I developed a deep passion for tea and what I love about Canton is the support with training and career development; in fact, I am not leaving the business at all but training to become Canton's Tea Buyer!' - Diana

Key Responsibilities:

Order management

End-to-end management of the ordering process from receiving and keying orders to answering customer queries and troubleshooting any issues that may arise with our 3PL and couriers

Business Development Support:

Helping to grow our community of amazing wholesale customers by receiving new enquiries and supporting our business development team by sending out beautiful sample packs and providing a seamless onboarding process for new partners.

Portal Management:

Ensuring our products are easily accessible to our wholesale customers by maintaining our online wholesale portal and external purchasing platforms (e.g. ProcureWizard and Rekki).

Marketing admin:

Supporting our marketing efforts by answering comments and messages. Scheduling newsletters and maintaining our contact records in our ERP and CRM platforms. (This is not a marketing role and you will not be expected to create the content).

Essentials:

A minimum of 3 years in a customer service role. Exceptional people skills with outstanding written and verbal communication abilities. Confident in using CRM and ERP systems. Proficient in Microsoft Office. Excellent organisational skills and attention to detail. Flexible and able to adapt to changing priorities. Passionate about great quality food and drink.

What We Offer:

A competitive salary plus a performance bonus. Generous holiday entitlement (starting at 25 days + bank holidays + bonus birthday day off, with extra days after 5 years of service.) Continuous training and professional development, including tea training with the UK Tea Academy. The opportunity for career progression within a small but rapidly growing company. Employee assistance program with Health Assured and cycle to work scheme. As much tea as you can drink!

Canton Tea is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Please note: we are unable to sponsor visa applications.

Job Types: Full-time, Permanent

Pay: 26,000.00-29,000.00 per year

Additional pay:

Performance bonus
Benefits:

Additional leave Casual dress Company events Cycle to work scheme Employee discount Health & wellbeing programme Paid volunteer time
Schedule:

Monday to Friday
Ability to commute/relocate:

Bristol BS3 4EJ: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

Customer service: 3 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 04/07/2025